Your Xtra Savings Card
a) Please read these terms and conditions carefully. Your use of the Shoprite Xtra Savings Card services will be subject to the current version of these terms and conditions published on www.termsconditions.co.za at the time of your use. If you do not accept these terms and conditions, you may not use the Shoprite Xtra Savings Card services and Shoprite may refuse to redeem the discounts issued to you.
b) These terms and conditions contain specific provisions to limit Shoprite’s liability, allocated risk or liability to you or act as an acknowledgement of certain facts by you.
“To become an Xtra Savings member, you must be +18 years old. Please do not reproduce or use the information on our channels other than to learn more about our products and services.”
f) Only persons with a valid identification or passport number and who are over the age of 18 years old may subscribe to the Shoprite Xtra Savings Rewards Programme.
g) Only persons over the age of 18 may use the Shoprite Xtra Savings Rewards Programme to purchase alcohol or tobacco products.
h) All information on the website and digital channels is provided by Shoprite Checkers (Pty) Ltd, or is licensed from various license holders. You may only use this information to assist in learning more about any particular product or service. You may not store, reuse or utilise this information for any commercial purpose.
I) You may not use any form of automated search or download technology to access this site unless with prior permission from us.
j) Participation in the Shoprite Xtra Savings Rewards Programme and any discounts related to the use of the Shoprite Xtra Savings Card or services will only apply once you have successfully completed the registration and activation of your Shoprite Xtra Savings Card.
1.1 You confirm that you have read, understood, and accepted these terms and conditions (including any terms limiting your ability to recover losses).
1.2 You further confirm that you have read, understood, and accepted the Information Processing terms set out below. You therefore agree that your personal information may be processed according to these terms and conditions. This includes the sending of information about promotions which may be of interest to you via telephone, email, post, mail, WhatsApp, SMS and physical delivery.
1.3 By supplying us with your personal information, you expressly consent to receive direct marketing communications from Shoprite and its affiliates in the Shoprite Group in respect of various food and non-food items as well as financial products as offered by us. If, at any time, you wish to withdraw your consent to the aforementioned receipt of direct marketing communications, you will be entitled to do so by contacting our customer care centre.
1.4 You will at all times be in a position to request, where necessary, the correction, destruction or deletion of your personal information. Shoprite will process your request as soon as reasonably possible.
1.5 The deletion or destruction of your personal information may result in the termination of your participation in the Shoprite Xtra Savings Rewards Programme as we may no longer be able to provide the services to you.
1.6 By accepting the terms and condition as set out herein, you confirm that you are aware of the information that is being collected by us and the purpose for which the information is collected.
2. Direct Marketing Communications
2.1 You may opt out from receiving any direct marketing from any of the above mentioned channels, either when you first subscribe to Shoprite’s goods or services or any time thereafter, when Shoprite sends you additional communications by exercising the opt out function on the channel used to communicate with you.
2.2 By subscribing to the Shoprite Xtra Savings Rewards Programme you consent to
Shoprite sharing marketing information with you on your chosen platform, being either telephonically, by mail, facsimile, SMS, Whatsapp, push marketing, electronic mail or any other communication method chosen by you; and
receive personalised deals through the Xtra Savings Rewards Program in the form of targeted discounts that is loaded onto your Xtra Savings Rewards card. You can view your personalised deals by visiting the Shoprite website, USSD or Whatsapp channels.
2.3 The Xtra Savings personalised deals can only be redeemed with the Xtra Savings card it was intended for and you will receive a confirmation message on your till slip if a personalised deal has been successfully redeemed. The personalised deal will only be valid for the period as indicated on the above digital channels and if a personalised deal requires you to spend a certain minimum amount the discount will only apply if the minimum spend threshold is met after all the Xtra Savings discounts have been applied.
“We collect information about you when you interact with our various channels or through entities/people who are permitted to share your data with us. We take every reasonable precaution to protect any and all information we collect on our customers.”
3. Information Processing
3.1 Use of your confidential and personal information
3.1.1 Shoprite is committed to protecting your privacy.
3.1.2 To make use of certain of Shoprite’s products and services you will be asked to provide Shoprite with certain of your personal and financial information.
3.1.3 The choice of providing Shoprite with this information remains your own.
3.1.4 Shoprite will not use or disclose your personal information without your permission unless it has a legal duty to do so or is required to do so in the course of the provision of Shoprite’s services.
3.1.5 f you choose not to provide Shoprite with this information, we may not be able to render the products or services you wish to select.
3.1.6 By subscribing to the Shoprite Xtra Savings Rewards programme you consent that Shoprite may record and hold the following types of information about you:
18.104.22.168 All information contained in the forms or other documentation you submit to Shoprite and any other subsequent information or details you update or provide afterwards. This may include your name, contact details, age, identity/passport number, payment records;
22.214.171.124 Information Shoprite uses to process any application you submit to it;
126.96.36.199 Details of your preferences concerning Shoprite’s products and services;
188.8.131.52 Other demographic and lifestyle information;
184.108.40.206 The location of your use of the Shoprite Xtra Savings Card at Shoprite or Checkers stores;
220.127.116.11 Details of the accounts you hold and any transactions you have previously concluded with or through Shoprite; and
18.104.22.168 Details of when you contact Shoprite and when Shoprite contacts you. This includes for example, IP addresses, electronic mail addresses, cellular device ID, telephone numbers you contact Shoprite from and the content of the communications with Shoprite (which may be recorded).
3.1.7 Your information is needed for the following purposes:
22.214.171.124 To process applications and decide whether you qualify for Shoprite’s products or services and for making related decisions. This may include confirming your identity, credit status, contact details or financial track record from time to time;
126.96.36.199 To take such actions as may be required to enable and improve your use of Shoprite’s services;
188.8.131.52 To exercise Shoprite’s rights and comply with its duties in respect of any products or services it may provide to you. This may include processing and recording your requests and transactions, delivering Shoprite’s products and services to you, communicating with you concerning your use of Shoprite’s products and services and collecting payments you may owe Shoprite;
184.108.40.206 To make sure that the information Shoprite receives and records about you is and remains accurate, complete and up to date;
220.127.116.11 To prevent, investigate and prosecute any unlawful activities;
18.104.22.168 To comply with legal and regulatory requirements;
22.214.171.124 To conduct market research and business analysis, understand your preferences, learn more about the products and services that you are interested in and improve the products and services Shoprite offers you;
126.96.36.199 To inform and provide you with the chance to use products, services and benefits Shoprite offers and believes may be of interest to you (to the extent that Shoprite is legally permitted to do so); and
188.8.131.52 For such other purposes as you may agree to or as may otherwise be legally permitted, whether to protect Shoprite’s or your interests or those of Shoprite’s suppliers and other customers.
3.1.8 Shoprite may collect information about you as follows:
3.1.9 From you when you make use of any of its services when, for example you fill in an application or other form, submit a request, conduct a transaction (which may include buying Shoprite’s products) or use its web sites;
3.1.10 From public or private registers or institutions such as credit bureaus, money laundering, fraud prevention and law enforcement agencies;
3.1.11 From people and entities that Shoprite uses to provide services to it. This may include debt collection services, payment verification services, communication and data hosting services, processing and management services;
3.1.12 From any other persons you have permitted to provide information to Shoprite; and
From any other persons who may otherwise be legally permitted to provide Shoprite with information about you.
3.2 Protecting your information
3.2.1 Shoprite will, at all times, take steps to ensure that your information is protected against unauthorised or accidental access, processing or loss and will implement reasonable technical and organisational controls to do so.
3.2.2 Where Shoprite uses any other person or organisation to host, manage or process your data on its behalf, it will require them to implement the same or similar controls to protect your information.
3.2.3 As soon as reasonably possible (provided that Shoprite is not prevented from doing so by any law enforcement or regulatory agency), Shoprite will notify you by email or text message if it believes that unauthorised access to your information may have occurred. In such instance Shoprite will provide you with such information as you may reasonably require to protect your interests.
“We will only ever share your information with parties that do not form part of our value chain when required to do so by law. We also don’t sell information to third parties for marketing purposes and take comprehensive measures to keep your information safe.”
3.3 Sharing your information
3.3.1 You agree that Shoprite may transfer or make your information available to the following persons and organisations (whether they are located in or outside South Africa) in order to achieve the data processing purposes set out herein in order to ensure the functioning of Shoprite Xtra Savings Card programme:
184.108.40.206 To the divisions and entities in the Shoprite Group. This includes its directors, employees, contractors, agents, auditors, legal and other professional advisors of the divisions and entities;
220.127.116.11 To your bank and to the other issuers of payment cards issued to you at your request;
18.104.22.168 To any other person that supplies, supports or underwrites any products or services Shoprite provides to you, but only to the extent to which it relates to your subscription to and use of Shoprite’s products and services;
22.214.171.124 To governmental, judicial, regulatory and law enforcement bodies and agencies. This includes the South African Revenue Services and the National Credit Regulator;
126.96.36.199 To persons who provide services to Shoprite in relation to the products and services you obtain from it. This may include services such as delivery, data hosting and processing and management services;
188.8.131.52 To any person to whom Shoprite cedes, delegates, transfers or assigns any of its rights or obligations relating to the products or services provided to you or relating to any contracts Shoprite may conclude with you;
184.108.40.206 To any person that acts as your legal guardian, executor of your estate, curator or who acts in a similar capacity;
220.127.116.11 To any person that provides a guarantee or security for the performance of your obligations to Shoprite, but only to the extent to which it relates to the guarantee or security provided; and
18.104.22.168 To such other persons as may be permitted by law or to whom you may have given permission to receive your information from Shoprite.
3.3.2 Please note that at all times, Shoprite will ensure that the persons to whom your information is transferred or made available, undertake to protect the confidentiality of your information in a manner similar to that set out herein.
3.4 Retention of personal information
Shoprite may retain your information collected for as long as you are registered to use Shoprite’s services or for long as we have reasonable business needs, such as managing our relationship with you and managing our operations and for at least three years after you stop doing so or request us to delete your profile, or for such longer period as may be required or permitted by law.
“You will need a registered account to buy certain goods and services from our website and are expected to keep your account details private. Also, you agree to promptly inform us if you suspect that your account has been used without your consent.”
3.5 Use of Shoprite’s Website
3.5.1 Only registered users may order goods on the website. To register as a user, you must provide a unique username and password and provide certain information and personal details to Shoprite. You will need to use your unique username and password to access the website in order to purchase goods.
3.5.2 You agree and warrant that your username and password shall:
a) be used for personal use only; and
b) not be disclosed by you to any third party.
3.5.3 For security purposes you agree to enter the correct username and password whenever logging into any of our digital channels, failing which you will be denied access.
3.5.4 You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for any activity hereafter occurring on our website and digital channels.
3.5.5 You agree to notify Shoprite immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
3.5.6 By using the website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
3.5.7 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the website or the information contained herein, without the prior written consent from an authorised Shoprite representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).
3.5.8 You may not use the website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Shoprite representative.
3.5.9 When accessing any of Shoprite’s websites it collects certain information such as, your IP address (the unique number which your machine uses when it is connected to the Internet), what you looked at, whether the page you requested was successful or not, and which browser you used to view the pages. Your web browser will automatically store this information in a "cookie" on your computer's hard drive. "Cookies" are there to improve the way you use Shoprite’s websites. Most browsers accept cookies automatically, but you can usually change the settings of your browser to prevent this. Please note that, if you choose not to receive cookies, you may not be able to use all the features of Shoprite’s websites. The information collected in this way is used strictly for statistical and personalisation purposes only as it helps Shoprite understand which areas of its sites are of particular interest and also which pages are not being requested.
3.5.10 Shoprite may in its sole discretion terminate, suspend and modify its website & digital channels, with or without notice to you. You agree that Shoprite will not be liable to you in the event that it chooses to suspend, modify or terminate this website & digital channels other than for processing any orders made by you prior to such time, to the extent possible.
3.5.11 If you fail to comply with your obligations under these terms and conditions, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the website & digital channels without any prejudice to any claims for damages or otherwise that we may have against you.
3.5.12 Shoprite is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website & Digital Channels and/or have created multiple user profiles to take advantage of a promotion or coupon intended by Shoprite to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the website & digital channels), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Shoprite, in whole or in part, on notice to you. Shoprite Checkers shall only be liable to refund monies already paid by you (see Shoprite’s returns policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
3.5.13 At any time, you can choose to stop using the website & digital channels, with or without notice to Shoprite.
3.6 Your rights regarding your information
3.6.1 You have a right to know what information Shoprite retains about you and to whom it has disclosed such information.
3.6.2 You also have the right to ask Shoprite to correct or delete any information it holds about you. This may be because the information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or because the information was illegally obtained.
3.6.3 It remains your responsibility to inform Shoprite of any changes to your personal information.
Shoprite will process your request as soon as reasonably possible.
3.6.4 Please note that Shoprite is only able to fulfill your request where permitted to do so by law and provided that doing so does not unreasonably prejudice its legitimate interests or those of any third party.
“You may only have one active Xtra Savings membership at a time and cannot transfer your rewards to another profile. Blocked, lost or stolen cards can be deactivated through one of our channels.”
4. Use of the Shoprite Xtra Savings Card and Conditions
4.1 The Shoprite Xtra Savings Card is issued by and remains the property of Shoprite, which reserves the right to issue, decline and withdraw a Shoprite Xtra Savings Card at any time.
4.2 The Shoprite Xtra Savings Card is not transferable, and its benefits will accrue to the named Shoprite Xtra Savings member only.
4.3 For all lost, stolen or defaced cards, contact 0800 33 33 85 or visit our Money Market counters in store. You can instruct Shoprite to block/deactivate your lost, stolen or defaced card and request a new card.
4.4 You may only have one active Shoprite Xtra Savings Card linked to your ID/passport number.
“You accept that we may terminate the rewards programme under certain circumstances and omit certain goods/services from it. We may also disqualify any claims under certain conditions.”
4.5 Shoprite shall have the right to change or terminate the Shoprite Xtra Savings Rewards Programme immediately and without notice, if deemed necessary in its opinion or if circumstances arise outside of its control. In the event of such change or termination, you agree to waive any rights that you may have in respect of the Shoprite Xtra Savings Rewards Programme and acknowledge that you will have no recourse against Shoprite or its agents.
4.6 Shoprite reserves the right to exclude certain goods and/or services from the Shoprite Xtra Savings Rewards Programme.
4.7 Shoprite reserves the right to disqualify any claim if fraud is suspected, including without limitation, through the manipulation of code or otherwise frequently falsifying data.
4.8 You must provide Shoprite with true and accurate information. If you have given incorrect information, Shoprite reserves the right to decline your application or cancel your membership.
4.9 Members of the Shoprite Xtra Savings Rewards Programme will automatically be entered into selected Shoprite Xtra Savings’ promotional competitions after meeting the promotional entry requirement (like purchasing a participating product).
“As a member, you’ll enjoy automatic entry to selected and exclusive competitions. Any rewards, discounts or promo codes cannot be transferred or converted into cash and prices on our digital channels relate solely to your selected store of choice.”
4.10 Only members of the Shoprite Xtra Savings Rewards Programme will qualify as winners of the aforesaid competitions. In the event that you are removed as member of the Shoprite Xtra Savings Rewards Programme, for whatever reason, your entry will be removed from the relevant promotional competition.
4.11 Neither the promotional code nor the discount allowed on your Shoprite Xtra Savings Card can be transferred, duplicated or sold and they have no cash value. Neither the promotional code nor the discount can be combined with any other discounts, codes or promotions.
4.12 Prices displayed on products or anywhere on our website and digital channels are indicative of the pricing in your selected store of choice. While every care is taken to avoid incorrect pricing on the website and digital channels, pricing errors may occur from time to time. We accept no obligation to honour the prices erroneously displayed on our website & digital channels.
“By signing up as a Shoprite Xtra Savings member you agree not to place any liability on us for events that are, reasonably, outside of our control. In the event that we are liable for any claim, it won’t exceed the monetary value of the discount, reward or promotion in question.”
5.1 You hereby indemnify Shoprite, its employees and/or agents of any liability for any failure to perform or delay in performance caused by events outside of the reasonable control of Shoprite (for example strikes, trade disputes, accident, computer failure, breakdowns, power failures, shortages affecting Shoprite or Shoprite’s usual sources of supply or Shoprite’s means of delivery of the products or services), save to the extent that such liability cannot be excluded by applicable law.
5.2 Neither Shoprite, its agents, associated companies, nor any directors, officers or employees of such, shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise arising from any cause whatsoever, which you or a third party may suffer regarding your participation in the Shoprite Xtra Savings Rewards Programme or use of the Shoprite Xtra Savings Card.
5.3 Shoprite shall not be responsible for any lost, damaged, delayed, incorrect or incomplete applications for any reason whatsoever.
5.4 Shoprite shall not be responsible for the failure of any technical element relating to the Shoprite Xtra Savings Card services that may result in a discount not being successfully redeemed.
5.5 In the event that Shoprite is found to be liable in respect of any claim(s) in connection with the Shoprite Xtra Savings Rewards Programme or any related discount, its liability will not exceed the monetary value of the discount, regardless of the reason for its liability, whether it stems from contract, statute or delict, save to the extent that such liability cannot be excluded by applicable law.
“Our legal system acts as final arbitrator to any disputes and any part of these terms and conditions may be held to be illegal or void by a court of law. You also understand that you may not transfer any of your rights to any other party with respect to this agreement. ”
6.1 These terms and conditions will be subject to and interpreted under the laws of the Republic of South Africa and the South African courts will have exclusive jurisdiction over any claim arising in connection herewith.
6.2 You may not assign or otherwise transfer all or any part of your rights or obligations under these terms and conditions. You agree that Shoprite may, in its sole and absolute discretion, transfer and assign all or part of its rights and obligations under these terms and conditions to one or more third parties chosen by it.
6.3 If any clause or sentence in these terms and conditions is held by a court of law to be void, illegal or unenforceable, the remaining provisions hereof will not be affected and will remain in full force and effect.